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Frequently Asked Questions

Have a question that has not been answered before? Feel free to flick us an email at hello@piwik.org and we shall pop the answer up here for all to see. Thanks!

New to Matomo

What is Matomo?
How is Matomo different to Google Analytics and other web analytics tools?
How does Matomo work?
Is there an online demo available?
Can Matomo manage multiple user accounts?
How do I track several websites, domains and multiple subdomains in Matomo?
How do I define and track Goal conversions?
How do I improve accuracy of visitors’ Country detection, and enable Cities and Regions tracking?
How do I track Ecommerce orders, details of purchased products and abandoned carts on my website?
How does Matomo ensure Privacy of my Analytics data, and Privacy of my website Visitors?
How does Matomo track downloads?
What are Outlinks, Clicks or Unique clicks?
Does Matomo track visitors without Javascript? Does Matomo track search engine bots or other spider / robots?
Can I use Matomo and Google Analytics / Yahoo! Analytics / WebTrends etc. at the same time?
When is the next release of Matomo? What is the release schedule?
How do I know when new versions are released?
How long is each release of Matomo maintained for?
Which browsers are officially supported?
Is there a Glossary or lexicon of all terms used in Matomo?
Where can I get support?
How much does Matomo cost?
Is there any Data Limit in Matomo? Is it possible to keep all historical data?
Does Matomo track visits from Mobile devices (iOS, Android, BlackBerry, Palm Pre, low end mobile phones, etc.)?
Can I use Matomo and provide analytics Hosting service? What are the requirements for Matomo Hosted as a service?
What options are available for Single Sign On (SSO) for Matomo?
How can I sponsor a bug to be fixed, or pay for a new feature to be created?
Can I rebrand or sell or reuse or re-license or include Matomo in my product, company, or website?
Does Matomo work on high traffic websites? What is the performance like with millions of pages views per month?
Can I customize the Matomo logo in the reports, emails and login screen?
Can I get the data from the Matomo API web services and publish, reuse, process this data in a non GPL software?
Does Matomo work in a load balanced environment? Multiple servers high scale tracking
Has Matomo won any Award?
Where does the name Piwik come from?
Piwik PRO vs Matomo (Piwik PRO VS Piwik)
How do I pronounce Matomo?
Who is the team behind Matomo?
Where do I find Video Tutorials teaching how to use Matomo?

Installation

How do I install Matomo?
What are the requirements for installing Matomo?
Is there a Video that explains how to Install Matomo?
Do I need to create a MySQL database?
How do I use Matomo without installing the platform on a server?
How do I find out which version of PHP I have?
Is Matomo Analytics compatible with Amazon AWS, Google Cloud, Azure, Rackspace, Openstack Cloud, Alibaba Cloud?
My Web host supports PHP4 or PHP<5.3 by default. How do I enable PHP5.3+?
Do I need to use PHP on my websites to use Matomo?
Is Matomo compatible with Nginx?
Is it possible to use Docker containers to setup and run the Matomo Analytics application?
Is Matomo available as one click installation in cPanel, Softaculous, Installatron, Webmin or other tools?
Is Matomo compatible with Windows, IIS or Apache, or Microsoft Web Platform Installer?
How do I create a new database and database user in MySQL?
How do I configure Matomo when the server is installed behind a proxy?
How do I install Matomo on Debian GNU/Linux servers?
How do I specify to use Mysql on a custom port or to connect Mysql over a socket?
How can I reinstall Matomo? Can I keep the existing data?
I want to migrate Matomo and move it to a new domain or a new subdomain URL, with the same MySQL server. How should I proceed?
How can I move Matomo from one server to another, also migrating the data from one mysql server to another?
How do I use Matomo from the official Git repository?
How do I setup Matomo to securely connect to the database using MySQL SSL?
Is Matomo compatible with Microsoft SharePoint Online and provide SharePoint Online Analytics reports?
How do I use the database to store session files, instead of storing sessions in files?
How do I insert the Matomo JavaScript Tracking code in my SharePoint On-Premises Intranet Sites?
How do I use another database like Postgresql, SQLite, Oracle? Will you support Nosql databases like Hadoop, Mongodb?
How do I uninstall Matomo?
How do I configure a reader / slave database in Matomo?
How do I install Matomo using TokuDB table engine in a Mysql or MariaDB database?
How do I backup Matomo data and files?
How do I enable unicode characters (Japanese, Chinese, Russian, Hebrew, Arabic, etc.) in graphs in PDF/HTML reports and Matomo Mobile graphs?

Update

What version of Matomo do I have?
What should I do when I want to update Matomo to the latest version?
How do I backup my MySQL database?
How do I restore my MySQL database?
How do I enable Maintenance mode (to display a maintenance message in Matomo, and disable tracking) prior to updates?
What should I do when the upgrade failed with “Syntax error or access violation: 1142 INDEX command denied to user”
After the update, I get sql errors, I would like to try the update again. How do I force Matomo to re-upgrade the database from a past version?
How do I upgrade a large Matomo instance without losing any tracking data?
I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions?

How to

How do I make Matomo faster?
How do I check in real-time whether my goal conversions are triggered correctly on my website?
How do I exclude traffic from an IP or a range of IP addresses?
How do I exclude URL query parameters from the URLs tracked, and from Pages reports?
How do I export the Raw data from Matomo (users, actions, clicks)?
How do I set the time zone for my reports?
How do I specify the currency used in the Goals revenue reports?
How do I specify which websites to load by default in Matomo?
How do I specify the date used by default in Matomo reports?
How do I add more than the default 5 custom variables?
How do I control the categories tree structure in the Page URLs and Page titles reports?
How do I add more than the default 5 custom dimensions?
How do I track impressions and clicks and CTR of image banners and/or internal banner ads or text ads?
After the top 500 or top 1000 rows, Matomo automatically groups pages, keywords, websites, etc. under the label “Others”; How do I force Matomo to not limit the data?
How do I measure and get reports for my page sections / categories / mini-sites / languages?
How do I track how many users open and read my newsletter emails (using a pixel / beacon)?
How do I make the Matomo Analytics RAW data available to my data warehouse?
How do I view Matomo application logs?
How do I force the reports to be re-processed from the logs?
How do I force Matomo to use SSL (https) for improved security?
How to track error pages (404 pages) in Matomo? Which URLs are 404 and which referers lead to these pages?
How do I track visits on my intranet?
How do I generate fake data (generate visits, actions, conversions, etc.) in Matomo?
How do I accurately measure the time spent by visitors on my pages, including the time spent on the last page of their visit? (using the heart beat timer)
How do I automatically login my users in Matomo when they go from my CMS to Matomo?
How do I customise the colors, fonts, font sizes of the Opt-out iframe so it matches my website design and styles?
How do I enable users to login into Matomo inside an iframe?
How do I log in to my account when I cannot verify my account using two-factor authentication because I don’t have access to my mobile device
How do I White Label Matomo, to change the Logo, the Colors, add custom widgets, etc.
How do I include Matomo reports within an Iframe?
How do I specify the URL that users should be redirected to, when they logout of Matomo?
How do I delete all statistics for a given website, or for all websites?
How do I configure my Matomo server to allow cross domain requests? (CORS)
How do I migrate a particular website in Matomo to a different Matomo installation?
How do I set some of my website directories or pages to not be tracked?
How do I measure my single-page websites and apps with Matomo?
How do I export data from Matomo in CSV or XML or JSON format?
How do I restrict viewing the analytics reports to one or more whitelisted IP addresses or IP ranges?
How do I delete old visitors statistics for a given website and/or date?
How do I get reports for a custom date range?
How do I search within reports?
How do I accurately measure the same visitor across multiple domain names (cross domain linking)?
How do I change the default email address “From:” in PDF/HTML email reports?
How do I change the default email address “From:” in password reset emails?
How do I send Matomo emails using SMTP server? (for example using Gmail SMTP)
How do I track a Cordova / Ionic mobile app with Matomo Analytics?
How do I import Google Analytics data in Matomo?
How do I track a Phonegap app with Matomo?
How do I force Matomo to only track Page URLs that belong to my website?
On a Windows server using IIS, the pages “Default.aspx” and “default.aspx” are tracked as different pages, but they are the same. How do I force Matomo to record them as the same page?
How do I track the URL Hash tags so that the #hash appears in the Page URLs report, and in Visitor Log?
How do I track my RSS/Atom feed subscribers?
How do I momentarily disable Matomo User Interface and/or Matomo visitor Tracking?
How do I enable “Unique Visitors” metric for Yearly reports and for Custom Date Ranges?
How do I setup Matomo to track multiple websites without revealing the Matomo server URL footprint which appears in the Javascript code in all websites?
How do I get the number of active unique users to my app?
How do I enable third party tracking cookies, as well as the existing first party cookies?
How do I customize the Matomo Campaign parameters pk_campaign and pk_kwd?
How do I configure outgoing (forward) proxy in Matomo (eg. squid)?
How do I exclude / ignore my traffic from Matomo?
How do I use Matomo with the keyboard and which keyboard shortcuts are available?
I forgot my password or username, how do I reset my password?
How do I share a custom dashboard template with another user?
What is the default widgets selection in a dashboard, and how do I update the default dashboard layout?
How do I change the Super User’s password when password recovery emails are not sent?
How do I recover Super User access and give SuperUser permission to another account?
How do I exclude from statistics all requests with a specific User Agent?
How do I find the visitor IP Addresses?
How do I select IP addresses or Visitor ID directly from the database?
How do I make Matomo report data public and viewable by anyone?
How do I select all users within a range of IP addresses?
How do I tell Matomo to invalidate the past historical reports so they can be re-processed from the logs?
How do I improve accuracy of “Time spent on page” and “Visit duration” metrics?
How do I remove from Matomo the links to “Professional Services” or “Matomo Consultants”?
How do I anonymize previously tracked raw data (visitors, visits) to remove personal data and delete database column values?
How do I integrate Matomo with my existing tools and services?
How do I improve the detection accuracy of Unique visitors and Returning visitors?
How do I edit my username, or the username of another user?
How do I display more than the default 15 websites in the website selector?
How do I change the default language of the Matomo UI for all user accounts?
How do I create new visit on demand, so that several users using the same computer or browser are counted separately?
How do I create new visit whenever a user visits my website using a new campaign or a new website referrer?
How do I get the GeoIP2 databases to improve accuracy of Country detection, and detect visitors’ Cities and Regions?
How do I install the PHP extension for GeoIP 2?
How do I install the GeoIP 2 module for Apache for accurate Geo location data?
How do I install the GeoIP 2 module for Nginx?
How do I apply accurate geolocation to old visits, tracked before I enabled geo location?
How do I get company and ISP information using GeoIP2 databases?
How do I see the pages that most visitors landed on? How do I access the top pages people use before leaving the websites?
How do I track and measure how my Matomo service is being used?
How do I track user acquisition and social media activity with Matomo?
How do I customise any text label such as menus, report names, column names, event names and values, custom dimension names, custom report names, dashboard names and more?
How can I add the dimensions Campaign name, Campaign medium, Campaign source, Campaign keyword, Campaign content to a custom report?
How do I create a simple affiliates system and track new customers and new revenue for each affiliate?
How do I tell Matomo to track Unique Visitors based on the Visitor ID cookie, instead of using IP Address?
How do I clear the various caches in Matomo?
How do I get media analytics for IceCast radios streams?
How do I change the number of rows in scheduled email reports (csv, html or pdf) and show more than the default 23 rows?
How do I enable tracking for visitors that have disabled Javascript?
How do I verify the cryptographic PGP signature of Matomo packages?
How do I customise the JavaScript Tracker code on all websites at once?
How do I take notes of particular events influencing my traffic?
How do I get the Visitor Geo Location data from the Visitor IP? (or in JavaScript/JSON when IP address is not known)
How do I disable the update notification email when a new Matomo version is released?
How do I access a real time counter of visitors currently on my site?
How do I fix the errors “Unable to write in the cache directory” or “The directory matomo/tmp/cache/*” is not writable.”?
How do I create Custom Segments of Visitors and apply the segments to filter my report’s data?
How do I monitor that Matomo service is up and running?
How do I improve my website pages load time and speed and minimise Matomo JavaScript Tracker performance overhead?
How do I make “Transitions” feature work faster on high traffic websites?
How do I configure Matomo Tracking for high reliability?
How do I configure Matomo to use Redis for better scalability?
How do I fix the tracking failure “Request was not authenticated but should have.”
How do I fix the tracking failure “The site does not exist.”
How to configure Redis as a shared cache in a load balanced environment?
How do I disable tracking failures notification emails?
How do I configure Redis for session handling in a load balanced environment?
In JavaScript Tracker, how do I enable the use of navigator.sendBeacon()?
How do I submit a feature request for Matomo?
How do I find a specific visitor logs by segmenting on Visitor ID?

Plugins and Themes

List of Matomo plugins
How do I install a new plugin?
How do I install a new Theme?
What is the Matomo Marketplace?
How do I get started building a plugin for the Matomo platform?
How do I report a bug in a plugin?
Are all premium features supported by the Android and iOS SDKs?
How do I know whether the plugins I use are compatible with the latest Matomo version?

Tag Manager

What is a Tag Manager?
How can I get the Matomo Tag Manager?
How do I can configure the available environments?
How do I block custom templates that let Matomo admins run JavaScript on the website like “Custom HTML” or “Custom JS Function”?
How do I block certain tags, triggers, or variables?
How do I use variables within the Custom HTML tag?
Who can create custom templates like “Custom HTML” or “Custom JS Function”?
How do I track Ecommerce interactions using the Tag Manager data layer?

General

Does Matomo support clickpath or clickstream analytics?
Are Matomo reports in real time?
How is a ‘unique visitor’ counted in Matomo?
How is a ‘visit’ defined in Matomo?
What is an ‘Entry page’?
What is an ‘Exit Page’?
What is the ‘super user’ in Matomo?
What is the ‘admin’ permission in Matomo?
What is the ‘write’ permission in Matomo?
What is the ‘view’ permission in Matomo?
What is the token_auth and where can I find this token to use in the API calls?
How do I find the website ID, also called idSite or Site ID?
Can I install Matomo on one server and track visits on websites that are hosted on other servers?
How long does the Matomo archiving process take for high traffic websites – or hundreds of websites?
How many users are registered on my Matomo?
Is the Matomo Javascript Tracking Code XHTML 1.0 compatible?
What are “actions” in Matomo? How do I find my number of actions per month?
Why are there sometimes 0 visits, but some conversions recorded, for example for a Keyword, a Website or a Custom Variable?
Matomo attributes conversions to the last seen referrer by default. How do I credit conversions to the first referrer instead?
A search engine is counted as a website referer. How can I add the search engine to Matomo?
What is “page title not defined” in the Page titles report?
What is “page url not defined” in the Pages report?
In the Providers report, what does “Unknown” mean?
What does “Keyword not defined” mean in the Referers > Search Engines keywords report?
Can I help translate Matomo into my native language, or improve the existing translation?
Does Matomo support IPv6 protocol?
Does the Matomo Tracking tag work on https (SSL) pages?
Does Matomo support Google Analytics campaign parameters (utm_campaign, utm_medium, utm_source, utm_term)?
What is a Product SKU in the Ecommerce Analytics report?
What is the difference between Custom Dimensions and Custom Variables?
When I enable “Purge old logs” in the Privacy settings, how do I make sure that no historical data is lost?
How many Custom Variables can I set to visitors and/or page views?
How can I become an official Matomo Consultant?
Privacy policy: How do I update my privacy policy to explain Matomo Analytics?
How do I let visitors opt-out from tracking?
What are the cookies created by Matomo JavaScript Tracking client?
How do I disable all cookies for a visitor?
When cookies are disabled by a visitor, how does it impact Matomo reports accuracy?
How do I enable Secure cookie flags in all tracking cookies?
What data does Matomo track?
How does Matomo detect unique and returning visitors? (with User ID, Visitor ID from cookie and/or fingerprint)
Which HTTP request headers are used by Matomo?
Is the Matomo JavaScript Tracker CSP (Content Security Policy) compatible and how do I set it up?
What is two-factor authentication?
When the Matomo server is unavailable (down) how does this affect my websites loading speed and tracking data collection?
Matomo and phpMyVisites
I have custom needs for a new Matomo functionality, such as a new custom plugin or a new report. Who can build for me a quality solution to solve my requirements?
How do I use the console tools in Matomo? Which console tools are available in Matomo by default?
What other free/libre software projects does the Matomo team create and maintain?
What are Premium plugins? How do they differ from open source/free plugins?
Does Matomo have a professional services team who can assist with on-site training, implementation and/or software customizations?
Is a Data Processing Agreement (DPA) available for GDPR compliance?
Can I use the Matomo trademark in one of my domain names or URLs?

Troubleshooting

All visitors have the same IP address and Provider. How do I track individual IPs?
Matomo tracks far fewer visits than other web analytics tools, but tracks the same number of pageviews.
The Real Time Visitors World Map is not showing data.
Matomo doesn’t track any visits and pages, and shows “There is no data for this report” in all reports.
Visits from search engines or campaigns are not recorded, Matomo shows “There is no data for this report” for all Referrers reports.
Matomo doesn’t track Downloads and Outlinks on my website.
Matomo doesn’t detect accurately the Country and/or Continent of my visitors.
Matomo is slow! It takes a long time to load widgets, reports and pages.
I get ‘Oops… there was a problem during the request.’ or ‘Internal Server Error’ or ‘500 error’ or the ‘White screen of death’. How do I proceed?
Matomo does not track visits on SSL / HTTPS pages.
Why do Matomo data reports differ from Google Analytics and other analytics tools?
After I updated Matomo, it stopped working (blank page, widgets not loading, error message, etc.). How can I fix this?
How do I configure my server to let Matomo serve HTML files?
The graphs (pie chart, bar chart, evolution graph) are not showing in my Matomo.
The sparklines (small graphs) are not showing in my Matomo.
Matomo reporting UI doesn’t have any css style or, the menu text appears on a white background, or I get JavaScript errors in the Matomo UI. How to fix this display problem?
How do I configure Matomo on a server without Internet?
When tracking visits on an intranet website, Matomo assigns all page views to a few visitors who have very high page views count. How to fix it?
The Matomo Javascript code shows a red cross (on IE) or a broken image icon instead of the 1*1 transparent Pixel, what is the issue?
How do I configure Matomo when mod_security (or CA SiteMinder) is enabled?
Almost all reports and dates are working fine except one or a small number of days/weeks/months/date ranges which display zero visit. How do I fix this issue and restore the missing data?
The numbers from Transitions don’t match other numbers shown in Matomo. Why?
How do I check that my Matomo SSL Server is correctly configured?
How do I delete historical Matomo data? (purge old logs and/or old processed reports)
I would like to import an existing Users database (login, password, emails) in Matomo, but the usernames and passwords are more permissive than what Matomo allows. How do I disable the checks on the Logins & Passwords?
Matomo doesn’t show me when new updates are available, and the SEO plugin doesn’t work.
“Segmentation fault Error”. Matomo reporting or via cron crashes with Segmentation Fault error. What to do?
I get the error message: “Fatal error: require_once() [function.require]: Failed opening required XYZ in /path/piwik/XYZ.php on line X”. How can I get Matomo to work?
Emails from Matomo are not being sent, how do I troubleshoot and solve the issue?
How do I fix the error “Parse error: syntax error, unexpected T_STRING in …”
How do I solve issue ‘An error occurred: Cannot connect to the database’?
What should I do when I get the error message: SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/var/lib/mysql/mysql.sock’ (11)
I get the error “Warning: gzuncompress() [function.gzuncompress]: data error” when looking at my Matomo reports.
Emails sent from Matomo use the email address @defaultHostnameIfEmpty.example.org, how do I specify my domain name instead?
Matomo reports this error and fails: “Fatal error: Allowed memory size of X bytes exhausted (tried to allocate X bytes)”. What should I do?
Matomo reports this error and doesn’t continue: “Fatal error: Maximum execution time of 30 seconds exceeded in …”
How do I fix the error “Mysql Server has gone away”?
How do I fix the Mysql “Error while sending QUERY packet”?
Graphs in PDF/HTML reports and/or Matomo Mobile do not display characters correctly in my language (display squares instead).
When I use force_ssl=1, I get “Too many redirects”. Also when I use https, CSV/PDF reports and graphs don’t work.
I get the error Warning: Unexpected character in input: ‘\’ (ASCII=92) state=1
Why am I getting a warning about an untrusted hostname?
When included in an IFrame, Matomo reports do not load. How do I allow Matomo reports to load from within an iframe?
I get the error: Table matomo_log_x is marked as crashed and last (automatic?) repair failed.
How do I reset the visualisations settings stored for a specific user, or for all users?
How do I correctly track my very long Page URLs and Page Titles without truncating any characters or URL parameters?
I’m a developer, how do I enable logging (and / or SQL profiling) in Matomo?
I get the error message: “Fatal error: Class ‘not found in …”. What’s wrong?
How do I fix the error ‘Unable to find the wrapper “https” – did you forget to enable it when you configured PHP?’
How do I disable the OPTIMIZE queries which take too long on my server?
How do I get LOAD DATA INFILE to work on my server?
How do I fix the error “General error: 3 Error writing file /tmp/xyz (Errcode: 28 – No space left on device)”?
How do I make sure Search engines robots do not index Matomo server?
How do I fix “curl_exec: Peer’s Certificate issuer is not recognized… Hostname requested was: plugins.matomo.org”
How do I fix the error ‘Fatal error: Maximum function nesting level of ‘100’ reached, aborting!’?
How do I convert the MySQL database tables from MyIsam to InnoDB?
I get: PHP Fatal error Call to undefined function imagecreatefrompng()
How do I disable brute force authentication security checks for specific IP addresses?
How do I report a bug in Matomo?

Funnels

Where can I get Funnels?
What is a Funnel?
Why are Funnels so useful?
Where do I get more information about this plugin?
Who develops & maintains the Funnels plugin?
What about the quality of this plugin?
Does Funnels work as a standalone product?
Is any of the tracked data shared with another party?
What does Funnel Analytics look like?
How do I define more than one Funnel for a Goal?
I do not have any experience with Funnels yet, will I still be able to use it?
Which Matomo version is required for this plugin?
Which analytics reports are provided by Funnels?
Where can I create, edit or manage my Funnels in Matomo?
Do I need to embed any extra code into my website or app to track funnels?
How do I find out if my funnel step configuration matches any of my previously tracked URLs?
Can I validate a funnel configuration before activating it?
How do I validate whether a certain URL matches a step configuration?
How do I match my home page when defining a funnel step?
Is it possible to segment data by funnels?
Is it possible to apply other segments (such as Country or Marketing campaign) to the Funnels reports?
Will the reports be shown in the Matomo Mobile app for Android and iOS?
Does the Funnels plugin slow down tracking time?
How do I get funnel reports for data that was tracked in the past?
How do I see how my funnel conversions and funnel conversion rate performs over time?
How do I see how a single funnel step performs over time?
What does it mean to mark a funnel step as ‘required’?
What does it mean when a step was backfilled?
Can Funnels be used in Intranets?
Can Funnels be tracked with web server logs?
Can I configure Funnels via the Matomo HTTP Reporting API?
Can I fetch funnel reports via the Matomo HTTP Reporting API?
When I run an A/B test experiment on the first step in the funnel, how does the A/B test affect the reporting of the goal and funnel? Are both redirect URLs from the experiment tracked as the first step in the funnel?
Do I get access to the funnels raw data?
How can I see more entry Page URLs in the goal funnel report?
How can I see more referrers in the goal funnel report?
Can I be alerted by email or text message, when any of my funnels gets significantly more (or less) hits?
Under what license is the Funnels plugin released?
Is there any data limit to how many funnels or funnel steps can be configured?

Video & Audio Analytics

Where can I get the Media Analytics?
What does Media Analytics do?
Where do I get more information about this plugin?
Who develops & maintains the Media Analytics plugin?
What about the quality of this plugin?
Which Matomo version is required for this plugin?
Which media players are currently supported?
What does Media Analytics look like?
I use a different media player that is not supported by the Media Analytics plugin, what can I do?
Which browsers are supported?
How are video & audio loops handled?
Are YouTube playlists analytics provided?
Which metrics do I get out of Media Analytics?
Which analytics reports are provided by Media Analytics?
How do I view the detailed video analytics for a particular video?
Is it possible to see an evolution of my media consumption?
Is it possible to segment data by media usage?
Can I export Media Analytics reports and embed them somewhere else?
Will the reports be shown in the Matomo Mobile app for Android and iOS?
Does playing a media keep the visit session of a visitor alive?
How often is the current progress of a media updated when a visitor is playing it?
Why are some media titles “Unknown”?
How do I track my videos when I am using the jQuery fancyBox plugin?
Does Media Analytics work with the SoundManager 2 library?
Can I exclude URL parameters that are shown in the media resource report?
How is the grouped media resource report different to the media resource report?
How do I change the interval of how often the real time reports are updated?
What is a media “impression” and “impression rate”?
What does the metric “Time to initial play” mean?
How do I see a map showing from where my audience is?
How do I see how visitors are consuming and using my media?
How do I get aggregated reports for weeks, months, year and custom date ranges?
Why do some visitors have triggered many pause and resume events?
How do I get started tracking Media Analytics data?
Can I disable the tracking of individual videos and audio?
How do I disable the tracking of all media for a specific site?
How do I customize the tracking of my media?
Does Media Analytics work with a single webpage application?
Can I track live event streaming videos?
Does the video tracker and audio tracker add a lot of data to the Matomo JavaScript tracker?
Can I fetch Media Analytics reports via the Matomo HTTP Reporting API?
Do I get access to the raw data that was tracked?
Can I be alerted by email or text message, when any of my video or audio gets significantly more (or less) views?
Under what license is the Media Analytics tracker released?
How do I exclude employees or partners views and clicks from the video and audio analytics reports?
Is there any data limit to how many videos can be tracked or how many events?

Users Flow

Where can I get Users Flow?
What does Users Flow do?
Why is Users Flow important?
How is the Users Flow different to the Transition report?
Where do I get more information about this plugin?
Who develops & maintains the Users Flow plugin?
What about the quality of this plugin?
What are the reasons the proceeding visits may not match the visit count of the next interaction?
Does Users Flow work as a standalone product?
Which Matomo version is required for this plugin?
Which analytics reports are provided by Users Flow?
Does Users Flow work on page URLs and page titles?
In Users Flow, how do I see which pages were grouped together into “Others” and where they went to from there?
Can I see all users interactions and where they proceeded to in a tabular form?
Why is it not possible to explore the traffic on some pages?
Does the Users Flow report recognize internal website searches?
Will the User Flow and click path reports be shown in the Matomo Mobile app for Android and iOS?
Does the plugin slow down tracking or require any additional storage in the log database tables?
How do I view more than 10 interaction steps in the users flow visualization?
How do I view users interactions for more than 100 pages?
Why might the number of visits shown in the User Flow visualization be lower than the number of visits shown in the visitors overview?
Why are URL parameters not shown in the Users Flow report?
Can Users Flow be used with web server logs?
Does Users Flow work in the Intranet?
Can I fetch Users Flow reports via the Matomo HTTP Reporting API?
Under what license is the Users Flow plugin released?

A/B Testing – Experiments

What is A/B testing?
Where can I get A/B Testing?
Where do I get more information about this plugin?
Who develops & maintains the A/B Testing plugin?
What about the quality of this plugin?
Does A/B Testing work as a standalone product?
Which Matomo version is required for this plugin?
What are examples of A/B tests?
I do not have any experience with A/B testing yet, will I still be able to use it?
Which browsers are supported by the Matomo JavaScript A/B Testing framework?
Which browsers are supported to manage experiments?
We are already using an A/B Testing framework, can we keep using it?
Is any of the tracked data shared with another party?
Where can I create, edit or manage my A/B test experiments in Matomo?
Can I perform redirects to compare entirely different pages or layouts?
How do I decide which variation within my experiment is the most successful?
How do I know which of my variation was the most or least successful?
How do I embed an experiment into my project?
Can I run an experiment only on a subset of my users?
Can I change the traffic allocation between variations?
Is it possible to run experiments on the server, for example using PHP, Python, Java or any other language?
I want to run an experiment that needs changes on the server and in JavaScript, is it possible?
Is it possible to run experiments on an Android or iOS mobile app?
How do I run an experiment in a marketing campaign such as a banner ad, search marketing ad or an email marketing campaign?
When do I typically need A/B tests?
Is it possible to segment Matomo reports by A/B test experiments and variations?
Is it possible to apply other segments (such as Country or Marketing campaign) to the A/B tests reports?
Is it possible to schedule an experiment to start and finish at a certain date and time?
For how long should I run an A/B test experiment?
Is it possible to change the confidence threshold / statistical significance needed to decide a winning variation?
Is it possible to define on which webpages an experiment should be activated?
How is chosen which variation a user gets to see? Is a request to the Matomo server needed?
How do we ensure a user always sees the same variation when visiting the website multiple times?
How do I test a specific variation or share a URL for a specific variation?
Can I create experiments via the Matomo HTTP Reporting API?
Can I fetch experiment reports via the Matomo HTTP Reporting API?
Do I get access to the raw experiments data that was tracked?
Under what license is the JavaScript A/B testing framework released?
How do I monitor changes to A/B tests experiments?
Does the A/B testing framework add a lot of data to the Matomo JavaScript tracker?
How do I exclude employees or partners views and clicks from affecting my A/B tests results?
Is it possible to create an unlimited number of A/B test?
Is it possible to use an unlimited number of variations within an A/B test?

Custom Reports

What does Custom Reports do?
Where can I get the Custom Reports?
Where do I get more information about Custom Reports plugin?
Who develops & maintains the Custom Reports plugin?
What about the quality of the Custom Reports plugin?
Does Custom Reports work as a standalone product?
Which Matomo version is required for this Custom Reports plugin?
What are dimensions?
What are metrics?
Which dimensions and metrics can be selected in Custom Reports?
Which visualizations can be selected when I create a new custom report?
Is it possible to view custom reports for a custom segment of my users?
Can I pivot Custom Reports?
Can I export Custom Reports reports and embed them somewhere else?
Will the Custom Reports reports be shown in the Matomo Mobile app for Android and iOS?
Is it complicated to configure a custom report?
Can I make a custom report available for all of my websites and apps?
Can I fetch Custom Reports reports via the Matomo HTTP Reporting API?
How do I change the number of rows that are shown in a custom report?
How do I get reporting data for dates in the past when I create a new report?
Under what license is the Custom Reports tracker released?
Is there any data limit to how many custom reports can be created?
What does this message mean: “No data is shown because this report only contains metrics that are not supported by the selected period”?

Roll-Up Reporting

Where can I get Roll-Up Reporting?
What does Roll-Up Reporting do?
Where do I get more information about this plugin?
Who develops & maintains the Roll-Up Reporting plugin?
What about the quality of this plugin?
Does Roll-Up Reporting work as a standalone product?
Which Matomo version is required for this plugin?
Can I create several Roll-Up measurables?
Does Roll-Up Reporting show aggregated data of all of my websites?
Can I create Goals or Funnels or Custom dimensions for a Roll-Up measurable?
Where in the Matomo UI can I create a Roll-Up measurable?
How do I recognize a Roll-Up measurable in the reporting UI?
Will the reports be shown in the Matomo Mobile app for Android and iOS?
Does the Visits Log and Real-time widget work for Roll-Ups?
Why are URLs in the action reports not linked when I view a Roll-Up actions report?
When I configure a Roll-Up that aggregates the data of several shops, will I see the overall e-commerce statistics?
When I create a Roll-Up, will I see the reports for the past historical data as well?
How do I disable the generation of reports in the past when I create a Roll-Up?
How can I improve the archiving performance for roll-ups?
Does the plugin slow down tracking or require any additional storage in the log database tables?
Can Roll-Up Reporting be used with web server logs?
Does Roll-Up Reporting work in the Intranet?
Can I fetch Roll-Up Reporting reports via the Matomo HTTP Reporting API?
Can I create and configure Roll-Ups via the Matomo HTTP Reporting API?
Under what license is the Roll-Up Reporting plugin released?

Form Analytics

What does Form Analytics do?
Where can I get the Form Analytics?
Where do I get more information about Form Analytics plugin?
Who develops & maintains the Form Analytics plugin?
What about the quality of the Form Analytics plugin?
Does Form Analytics work as a standalone product?
Which Matomo version is required for this Form Analytics plugin?
Which browsers are supported and measured by Form Analytics?
What does Form Analytics look like?
Which metrics do I get out of Form Analytics?
Which analytics reports are provided by the Form Analytics product?
Is it possible to see how my web forms are performing and converting over time (evolution)?
Is it possible to apply segments and view form analytics report for a custom segment of my users?
Can I export Form Analytics reports and embed them somewhere else?
Will the form analytics reports be shown in the Matomo Mobile app for Android and iOS?
How do I get the name or ID of a form?
Does Matomo log or track any (sensitive) data or text entered by users in my forms?
Is it complicated to setup the tracking of online forms?
Matomo creates and tracks all of my web forms automatically, how do I disable this feature and manage my forms manually?
How do I track forms that do not have a form name or form id?
How do I restrict the tracking of an online form to certain pages only?
How do I track many of my online forms into one form in Matomo?
How do I stop the tracking of a form that Matomo has created automatically?
How do I measure form field usages for text fields, checkboxes, radio buttons, multiselect fields?
How do I get started tracking my online forms?
How do I disable or ignore the tracking of individual forms?
How do I disable or ignore the tracking of individual form fields?
How do I track my web forms which are not inside a <form> element in the HTML markup?
How do I disable the tracking of all forms for a specific site?
Does Form Analytics work with a single-page application and ajax forms?
In Form reports, why are all of my form submissions zero?
In Form reports, why do I not see any form conversions?
Does Form Analytics support the select2 library?
Does Form Analytics support the TinyMCE editor?
Does the form tracker add a lot of data to the Matomo JavaScript tracker?
Can I fetch Form Analytics reports via the Matomo HTTP Reporting API?
Do I get access to the raw data that was tracked, such as forms and form fields submissions?
Can I be alerted by email or text message when any of my form gets significantly more (or less) attention?
Under what license is the Form Analytics tracker released?
How do I exclude employees or partners views and interactions from the form analytics reports?
Is there any data limit to how many forms can be tracked?

Heatmap and Session Recording

What does Heatmap & Session Recording do?
Where can I get the Heatmap & Session Recording?
Where do I get more information about the Heatmap & Session Recording plugin?
Who develops & maintains the Heatmap & Session Recording plugin?
What about the quality of the Heatmap & Session Recording plugin?
Does Heatmap & Session Recording work as a standalone product?
Which Matomo version is required for this Heatmap & Session Recording plugin?
Which browsers are supported and measured by Heatmap & Session Recording?
What does Heatmap & Session Recording look like?
Is it complicated to set up the tracking of Heatmaps and Session Recordings?
How do I get started tracking my heatmaps & session recordings?
How do I mask entered keystrokes on individual form fields?
How do I disable the recording of any keystrokes?
How do I disable the recording of any mouse and touch movements?
Which Heatmap types are supported?
Is the recorded heatmap & session recording data accurate?
Can I change the resolution when viewing a heatmap?
How do I delete an already taken heatmap screenshot?
Which activities are replayed in session recording videos?
How do I replay a recorded session?
How do I view more information about the visitor of a recorded session?
Which shortcuts can I use when replaying a session recording video?
How do I record only sessions when a visitor spend at least a specific time on my page?
How do I avoid having recording sessions that contain no activity?
How do I delete a recorded session?
Is it possible to apply segments and view recorded sessions and heatmaps for a custom segment of my users?
How do I disable the tracking of all heatmaps and session recordings for a specific site?
Does Heatmap & Session Recording work with a single-page websites and web applications?
Can I track activities only on a portion of my visitors?
How do I track only a specific target group?
Does Heatmap & Session Recording work with mobile and tablet devices?
Can I generate several heatmaps and several session recordings at the same time?
How can I target specific pages when configuring a heatmap or session recording?
How do I ensure my configured target pages actually match the URL I want to match?
What do the different rule types mean?
How do I hide (exclude) certain elements of my web page when viewing a heatmap?
How do I specify a screenshot URL for a heatmap?
How do I download a generated heatmap?
How do I stop recording further heatmap or session recording activities?
Is there a maximum page height for heatmaps?
Will the generated heatmaps and recorded sessions still work even if I remove the page on my website?
How do I correct a heatmap when a page header is shown over the full heatmap?
How do I apply custom stylesheets when a heatmap is generated or a session recording replayed?
Will the generated heatmap still work if I change a web page while heatmap data is collected?
What can I do if the heatmap or session recording is not styled and CSS or font icons seem missing?
Can I record my than 5000 sessions at once?
Why does the Heatmap screenshot not show the fully rendered page (pictures or content missing)?
Can anonymous users view session recordings?
Does Heatmap & Session Recording set any cookies?
Can I fetch Heatmap and Session Recording reports via the Matomo HTTP Reporting API?
Matomo is not recording any Heatmaps or Sessions, what can I do?
Do I get access to the raw data that was tracked, such as clicks and mouse moves?
Under what license is the Heatmap & Session Recording tracker released?
Is there any data limit to how heatmaps can be generated or how many sessions can be recorded?
How do I exclude employees or partners views and interactions from the heatmap & session recording reports?

Search Engine Keywords Performance

How often will the search engine keywords data been imported?
Can I trigger the keywords import manually?
What is Search Engine Keywords Performance?
Where are my search keywords displayed?
What are the metrics available for each Search keyword?
How do I view my SEO search rankings evolution over time?
Is is possible to import keyword data from other search engines than Google, Bing and Yahoo?
What do I need to import my Google Search Keywords?
Why is my Google keyword data not available for the most recent days?
Why are my Google keywords not showing up in the Search Keywords report?
Why isn’t the Google keyword data available for dates older than 3 months?
How often are the crawling overview metrics updated?
How do I import Google keywords from multiple protocols/sub-domains into one Matomo website? (using domain property)
Do I need to set up a Google account for Search Console?
How often are page crawling error reports updated?
Google Search Console does not show any Google search keywords, or very few, what should I do?

Multi Channel Conversion Attribution

What does Multi Channel Conversion Attribution do?
Where can I get the Multi Channel Conversion Attribution?
Where do I get more information about the Multi Channel Conversion Attribution plugin?
Who develops & maintains the Multi Channel Conversion Attribution plugin?
What about the quality of the Multi Channel Conversion Attribution plugin?
Does Multi Channel Conversion Attribution work as a standalone product?
Which Matomo version is required for this Multi Channel Conversion Attribution plugin?
Which attribution models does the plugin support?
How do I enable the Multi Channel Conversion Attribution for a goal or ecommerce order
Where do I find Multi Channel Conversion Attribution report?
Which Channels does the Attribution report show?
Which metrics are shown in the Multi Attribution report?
How do I change the number of days prior the conversion that should be considered?
Is it possible to apply segments to the Multi Channel Conversion Attribution?
Can I export the Multi Attribution report and embed them somewhere else?
Can I fetch Multi Channel Conversion Attribution reports via the Matomo HTTP Reporting API?
Do I get access to the raw data?

SAML Login

Where can I get LoginSaml?
What does LoginSaml do?
Why is SSO important?
Where do I get more information about this plugin?
Which Matomo version is required for this plugin?
What happens with the normal login when I enable SAML SSO?
How do I solve the issue “Invalid array settings sp_certs_not_found_and_required”?
How is the user account of the Identity Provider linked with a Matomo account?
What happens if I need help configuring the plugin?
How do I fix the issue with X509 certificate not being included in the SAMLRequest?

Log Analytics tool

What is Matomo Server Log Analytics?
When Should I use the Log Analytics Python Script?
Pros and Cons of Using Log files Instead of JavaScript Tracking
Can I import data Using Matomo Server Log Analytics and using the standard Matomo JS at the same time?
How do I reprocess all websites, all dates and all periods, after initial import of logs?
How do I replay the traffic to Matomo and ingest logs of matomo.php (or piwik.php) requests?
How do I import log files when my Matomo server is protected by HTTP authentication?

Mobile App

Does Matomo Mobile support SSL when SNI is in use?
Which devices are currently supported?
Are Kindle Fire devices supported?
I do not have access to Google Play Store, can I download the app directly?
The app does not seem to work.
The app crashes on start
How to add ‘Basic Auth’ protection to a Matomo installation?
Graphs in Matomo Mobile do not display characters in Chinese, Japanese, Russian, etc.
Why are there no graphs displayed on my device?
Why are there no “Visitor icons” displayed on my device?
What if I lose my phone?
How do I report a suggestion or a bug in the Mobile app?
How is Matomo Mobile 2 built?
In which direction will Matomo Mobile develop in the future?
Why am I getting an error “HTTP 414 Request-URI Too Long”?
How is Matomo Mobile 2 licensed?
I’m a developer, can I contribute?

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